(Note: The translation adheres to e-commerce compliance standards, with clear categorization of applicable/inapplicable scenarios and operational procedures. Key information is highlighted for global users’ easy reference, ensuring legal rigor and readability.)
I. Applicable Conditions for 7-Day No-Return-for-Reason
Within 7 days from the date of product sale (based on the customer’s actual receipt date), you may apply for return or exchange if one of the following conditions is met:
The product itself has quality defects;
The product is damaged during transportation;
Incorrect delivery (the received product does not match the ordered product), and the product does not affect secondary sales.
II. Inapplicable Scenarios for 7-Day No-Return-for-Reason
The 7-day no-return-for-reason policy does not apply to the following cases:
Personalized/customized products;
Products that have been used (electronic products are deemed used once powered on);
Appearance wear on the product, its functional parts, or accessories;
Loss or severe damage to the product’s outer packaging (excluding unpacking for inspection), which actually affects the product’s secondary sales;
Products that are not suitable for return due to their nature, and you confirmed that the product does not support return at the time of purchase;
Other circumstances where the product is not in good condition and affects secondary sales.
III. Return/Exchange Application Process
(1) Return/Exchange Due to Personal Reasons
Application Timeframe: Within 7 days from the date of receipt, and the product does not affect secondary sales;
Application Method: Send an email to the After-Sales Service Center;
Processing Time: After-sales customer service will accept your application within 1-3 working days upon receiving the email;
Shipping Fee: The shipping cost incurred by the return/exchange shall be borne by you.
(2) Return/Exchange Due to Quality Reasons
Application Timeframe: Within 7 days from the date of receipt;
Application Method: Send an email to the After-Sales Service Center at: service@mail.aislewhiz.com;
Processing Time: After-sales customer service will accept your application within 1-3 working days upon receiving the email;
Shipping Fee: The shipping cost incurred by the return/exchange shall be borne by the Company.
(3) Return Logistics & Refund Process
Logistics Operation: Within 7 days from the date of receipt, please directly contact the courier company to return the product;
Refund Notification: After the courier company receives the returned product, they will notify us of the relevant refund matters;
Refund Timeframe: The Company will complete the refund process within 15 working days after confirming receipt of the returned product;
Required Information: When applying, please provide the order number, full name, contact phone number, and return reason to the 24/7 online customer service.
