Privacy Policy

I. Privacy Protection Principles

1. We value the privacy and security of our customers and will only collect and use your personal information in the manner specified in this Privacy Policy.
2. Information collection will only be conducted when necessary or in connection with transactions; your information will be retained to the extent required by law or to fulfill the purposes for which it was collected.
3. You may browse the Company’s website without providing personal information: when accessing without logging into a user account, your browsing activity will remain anonymous, and we will not be able to identify you.
4. We welcome your comments and suggestions. Relevant feedback may be sent to: service@mail.aislewhiz.com.

II. Collection of Personal Information

(1) Scope of Collection

• Full name
• Shipping address
• Email address
• Contact phone number
• Date of birth
• Gender

(2) Purposes of Use

• Delivering products you purchased from the Company;
• Providing the latest updates on product delivery status and customer support services;
• Supplying you with product-related information;
• Processing your orders, or providing relevant services and information based on your requests or through this website;
• Managing your account, verifying and processing online payment-related transactions, reviewing information downloaded from this website, identifying website browser types, and conducting website user statistical analysis;
• Sending you product or service information we deem suitable for you, provided you have not opted out of receiving such communications;
• Sharing your name and address with third parties (e.g., courier companies, suppliers) to facilitate delivery.

(3) Special Note

(4) Information Inquiry and Management

1. We may retain your order information, but for security reasons, we cannot retrieve this information directly. You may log into your personal account to check order details, manage your personal addresses, bank information, and subscribed newsletters.
2. You are responsible for keeping your personal information confidential and preventing unauthorized access by third parties. The Company shall not be liable for any losses resulting from the improper use of your password.

III. Protection of Personal Information Security

• Restricting access rights to personal information;
• Maintaining relevant technical products to prevent unauthorized access to computer data;
• Securely destroying your personal information when it is no longer necessary to fulfill the purposes for which it was collected.

IV. Disclosure of Personal Information

1. Except for companies providing delivery services for the website and relevant third parties, the Company will not share your personal information with other organizations.
2. Under exceptional circumstances, the Company may be required to disclose personal information, for example: disclosing personal data if there is reasonable grounds to believe it may help prevent threats to life or health, or for law enforcement purposes.
3. If you believe the Company has violated this Privacy Policy, please send an email to: service@mail.aislewhiz.com.

V. Changes to the Privacy Policy

VI. Privacy Compliance Complaints